Refund Policy

Thank you for shopping at www.aiblue.com.

At AIBlUE, customer satisfaction is one of the most important aspects of our business and we hope you are 100% satisfied with your purchase.

But if by any chance that you’re not satisfied with our products, we are happy to provide the following service for best solutions.

A) Return within 14 days

We're happy to accept unopened and unused returns for up to 14 days from the date your package is received by your side.

Please Note:

• - The return period is 14 days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods.
• - In order to observe the return period, it is sufficient for you to send the communication about the exercising of the right of return before the return expiration date.

To be eligible for a return, please make sure that:

1. The product was received in the last 14 days.
2. The product must be in new unused condition.
3. The product is in its original packaging.
4. Please contact us to obtain a prior approval.

Please note: Damaged items caused by your side will not be accepted.

To obtain a prior approval, please contact us

1. Email us at support@aiblue.com and explain the reason for return. We’d love to know where things went wrong or how we can improve our work.
2. Our customer support team will determine the eligibility for refunds or exchanges and arrange return details for you.
3. You must return the goods ASAP, within 14 days from the date you receive return instruction given by our customer support team. Otherwise, your return will not be accepted or we will charge you full price for the replacement.

Please Note:

• - Returning packages without prior approval will be halted or delayed. So please be sure to check with us first before you return the products.
• - Usually we do not accept return parcels marked as “Freight to Collect”. In some cases, if approved by AIBLUE customer support team, you will receive a prepaid shipping label for return via email. Please make sure to print the label and ship back the item within 14 days from the date of notification.
• - If there is any free gift or other accessories in the original package, all of these must be sent back together for the return and refund process. If the free gift or accessories are not returned, the relevant charges will be deducted from the total refund amount, which will be revealed on the Return Request Confirmation email.

B) Return after 14 days

Usually we do not accept returns after 14 days from the date your package is received by your side, unless otherwise agreed by AIBLUE customer support team. If your return request is approved, you may get a partial refund depending on:

• - Condition of the item when it is received by us
• - Cost of the original and/or return shipping charges deduction from your refund
• - Whether you ship back the goods before the return expiry date or not

Please refer to the above steps (Section A) for the return process.

If any other questions or inquiries, please contact us at support@aiblue.com for best solution.

C) Shipping Charges

We will inspect all returned items when they arrive at our processing facility before any refund/replacement is processed, and who bears the shipping charges is decided by where the return responsibility lies.

- If return is caused by AIBLUE.com (defective product, wrong item/size/color, etc.): We will issue you a full refund including the original shipping charges, or we will send you a replacement for free. As for the shipping fee to send it back, we are also willing to incur the cost within reasonable limits (please confirm with us first before you send back the item).

- If return is caused by buyer (wrong order placed, no longer needed, not like it anymore, want to change another product, etc.): We will issue you a partial refund deducting the original shipping charges, or we will send you a replacement but you will need to incur the reshipping charges. As for the shipping fee to send it back, you are also fully responsible for paying it.

D) Refunds

Refunds are applied back to the payment method used for the original purchase. And you will be notified via email with the details of the refund.

Please Note: We will process a refund in 7 business days only after the item is received and inspected by our warehouse.

Late or missing refunds (if applicable)

1. If you haven’t received a refund yet, first check your bank account again.
2. Then contact your credit card company or bank, it may take some time before your refund is officially posted.
3. If you’ve done all of this and you still have not received your refund yet, please contact us at support@aiblue.com.

Items Damaged Upon Arrival

If you received a damaged product in your order (Damaged on Arrival), please notify us immediately at support@aiblue.com for assistance.